Support centre

Answers to the most common questions about subscriptions, settings and your data. Can’t find what you need? We’re a quick email away.

Contact us

Email support@aibrainl.ink. We usually reply within two business days.

Email support

Manage or cancel your subscription

  1. Open the Google Play Store app.
  2. Tap your profile picture, then Payments & subscriptions › Subscriptions.
  3. Select Frenamies and tap Cancel subscription.

Or go straight to your Google Play subscriptions. In the app, Settings › Manage subscription opens the same page. You keep access until the end of the period you’ve paid for. Uninstalling the app does not cancel a subscription.

Free trial

New subscribers get 3 days free. Google Play shows the exact date your trial ends when you subscribe. Cancel any time before then and you won’t be charged. If you don’t cancel, your plan ($4.99/month or $24.99/year, or the local equivalent) starts automatically and renews until you cancel.

Refunds

Payments are handled by Google Play. For a recent purchase you can request a refund directly from Google using Google Play’s refund page.

If Google can’t help, email us with your Google Play order number (it starts with GPA. and is in your purchase receipt email) and we’ll look into it.

Restore your purchase

Got a new phone or reinstalled the app? Sign in to the Play Store with the same Google account you subscribed with, open Frenamies and tap Settings › Restore purchases (or Restore on the subscription screen). Your subscription unlocks again at no extra cost.

Drinking and content settings

  • Not drinking? Turn on Settings › Skip drinking prompts. Truth or Dare and Never Have I Ever are alcohol-free anyway.
  • Too wild, or not wild enough? Set the intensity level before each game, or change it mid-game.
  • Level 5 is explicit and asks for confirmation the first time. To ask again, use Settings › Reset level-5 confirm.

Your data and privacy

  • Player names and settings are stored only on your phone. Uninstalling the app deletes them.
  • Turn off anonymous usage statistics in Settings › Share usage statistics.
  • For any data request (access, deletion, objection), email us. Details are in our Privacy Policy.

Report a card

If a card crosses a line, is confusing or just doesn’t land, email us the card’s text and we’ll review it. Feedback like this shapes every content update.

Something not working?

Try closing and reopening the app, and make sure you have the latest version from Google Play. Still stuck? Email us your phone model, Android version and what happened, and we’ll get it fixed.